Internet Connection Help
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Internet Connection Help & Troubleshooting

If you are having internet connectivity issues, such as no internet at all, slow internet, or a patchy/unreliable internet connection, then contact Smart Technology so we can get you back online!

Connect to the Internet
Whether you need assistance to access the Internet or customize browser settings, our technicians are always there to help you.


Troubleshoot Network Connectivity Issues
Don't let network errors affect your internet connectivity. We will help you get back online as quickly as possible


Slow Internet
If your internet connection is on the go-slow, or if it dropping out intermittently then we can help diagnose network issues and get you back running at full speed, all the time.


Can Smart Technology provide an internet connection?

Yes, internet connections and phone services are available through our sister company, Smart Talk. Smart Talk provide ADSL, VDSL and ofcourse Fibre internet services right across New Zealand.

Smart Talk Home Broadband & Phone

What can't Smart Technology help with?

If your internet provider is experiencing technical difficulties, or an infastructure provider such as Chorus or Ultrafast Fibre is experiencing an outage then we won't be able to help. Your best bet is calling your ISP to fix the issue. We can, however, help if you want to change providers or get a temporary wireless backup connection installed, please call us to see if we can help.

Please note that if you book us to come out to help with your internet connection and the problem lies with an external party such as your ISP or an infastructure provider, you will still need to pay for the appointment. We are happy to help calling your ISP to organise repairs if you wish and we will help as much as we can. For this reason, we suggest you speak with your ISP first to ascertain whether the issue is on your side or theirs, before booking an appointment with us.

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What seems to be the problem with your connection?

We estimate the cost of this to be:
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Please note that this price is just an estimate, and we will confirm the price in the next step